These Terms & Conditions apply to all contracts entered into between Natural Paving Installations (“we”, “us”, “our”) and the customer (“you”, “your”). By accepting a quotation, you agree to be bound by these Terms & Conditions.
1.1 All quotations are confirmed in writing on Natural Paving Installations headed paper and are valid for six (6) months from the date of issue, unless otherwise stated.
1.2 The quotation is based on the information available at the time of survey. Any work, materials or services not expressly included in the quotation are excluded and will not be undertaken unless agreed in writing.
1.3 Any requested variations must be agreed in writing. Where variations affect cost or programme, a revised quotation will be issued detailing any increase or reduction. No variation shall be binding unless accepted by you in writing.
1.4 Written acceptance of the quotation is required prior to commencement. Acceptance may be provided by email, letter, or by completing an acceptance form supplied by us.
1.5 You are responsible for notifying us in writing, prior to commencement, of the location of all underground or above-ground services (including but not limited to gas, electricity, water, drainage and telecommunications) and any known site hazards or health and safety concerns.
1.6 We accept no responsibility for damage to, or interruption of, services that have not been disclosed in writing prior to commencement.
1.7 Maintenance of the garden or landscaped area is excluded unless expressly stated. Responsibility for maintenance passes to you upon practical completion of the works.
2.1 If you are a consumer contracting at a distance or off-premises, you have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2.2 In addition, you may cancel the contract without charge up to 14 days before the agreed start date.
2.3 Cancellations made within 14 days of the scheduled commencement date will incur a cancellation charge of 5% of the agreed contract value, reflecting administrative and scheduling costs.
2.4 All cancellations must be made in writing by email or letter.
3.1 Work schedules may be affected by adverse weather conditions, ground conditions, or events beyond our reasonable control. We will keep you informed of any changes but cannot accept liability for any associated costs you may incur.
3.2 For health and safety reasons, you must ensure that access routes are clear and that pet waste is removed from working areas prior to commencement. Vehicles parked on the public highway are left at your own risk.
3.3 Where applicable, we require full and uninterrupted use of your driveway for the duration of the works.
3.4 The site is a live construction area and must not be used by you, your visitors or pets during the works. We shall not be liable for accidents, injury or damage arising from unauthorised access to the site.
3.5 You agree to provide reasonable access to water and electricity at no cost to us for the duration of the works.
3.6 We may engage reputable third-party contractors where required. We are not responsible for damage caused solely by such contractors, except where required by law.
3.7 We are not responsible for damage caused by pets, wildlife or third parties during or after the works.
3.8 You may need to appoint third-party professionals (e.g. plumbers, electricians or drainage specialists) following completion. We accept no liability for the cost or outcome of such works.
4.1 You are responsible for identifying and informing us in writing, prior to commencement, of the location, condition and ownership of all existing drainage runs, sewer pipes, inspection chambers, soakaways and manholes within or adjacent to the site.
4.2 Where drainage or sewer infrastructure is unknown, concealed, inaccurately recorded or shared with neighbouring properties, any additional works, delays or costs arising as a result shall be treated as a variation and charged accordingly.
4.3 We shall not be responsible for damage to, collapse of, or obstruction within existing drains or sewers that are defective, non-compliant, inadequately protected, or not constructed to current standards.
4.4 You are responsible for confirming whether any drains or sewers are public, private or shared, including those subject to statutory protection or authority control. Any required permissions, surveys or approvals shall be your responsibility unless expressly agreed otherwise in writing.
4.5 Where existing drains or sewers require repair, diversion or upgrading, this work is excluded unless specifically detailed within the quotation.
4.1 All works will be carried out in accordance with applicable UK Building Regulations and relevant standards in force at the time of construction.
5.1 All plants supplied by us are guaranteed for four (4) weeks from planting, subject to them being watered and maintained correctly by you.
5.2 Our responsibility is limited to plants failing to break into leaf. We accept no responsibility for defects beyond this, including disease, pests, weather damage or neglect.
5.3 Where a specified plant is unavailable, we reserve the right to supply a suitable alternative of comparable value.
5.4 Where planting is delayed, the value of that element will be deducted from the final invoice and retained by you until planting is completed. All other sums remain payable in accordance with these Terms.
No deposit is required. The full balance becomes payable immediately upon practical completion of each phase of the works.
No deposit is required. 50% of the contract value is payable at the agreed midpoint of the works, with the remaining balance due immediately upon practical completion of each phase.
6.3 Upon satisfactory completion, we will issue an invoice. Domestic clients must settle invoices within 7 calendar days of completion.
6.4 Payment may be made by bank transfer, cheque or online card payment.
6.5 Title to all materials remains with us until payment has been received in full. In the event of non-payment, you agree to grant us reasonable access to recover unpaid materials where lawful and as a last resort.
6.6 We do not accept retention on domestic contracts.
7.1 Natural stone, precast concrete and similar materials may vary in colour, texture and appearance. Such variation is inherent and not considered a defect.
7.2 We are not liable for the cost of replacing materials once installed due to natural variation, fading, efflorescence or weathering.
7.3 Timber is a natural product and may warp, split or change colour over time. We accept no responsibility for replacement due to natural movement or weather exposure.
8.1 All workmanship is guaranteed for two (2) years from the date of full and final payment, subject to fair wear and tear and proper maintenance.
8.2 This guarantee does not cover defects caused by misuse, neglect, third-party alterations or factors beyond our control.
9.1 With your consent, we reserve the right to use photographs, drawings or plans of the completed works for marketing and promotional purposes.
10.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.
10.2 Subject to clause 10.1, our liability is limited to the contract value and we shall not be liable for indirect or consequential losses.
We shall not be liable for delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to extreme weather, acts of God, strikes or supply chain disruption.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
