These Terms & Conditions apply to all contracts between Natural Paving Installations (“we”, “us”, “our”) and the customer (“you”, “your”). By accepting a quotation, you agree to be bound by these Terms & Conditions.
1.1 All quotations are provided in writing, by email or post, and are valid for three (3) months from the date of issue.
1.2 Quotations are based on information available at the time of survey. Work, materials, or services not expressly included are excluded and will not be undertaken unless agreed in writing.
1.3 Any variations requested at the time of the quotation must be agreed in writing. No variation is binding unless accepted by you in writing.
1.4 Written acceptance of the quotation is required before commencement. Acceptance may be provided by email, letter, or by completing our acceptance form.
1.5 You must notify us in writing prior to commencement of the location of all underground or above-ground services (e.g., gas, electricity, water, drainage, telecommunications) and any known site hazards or health and safety concerns.
1.6 We are not responsible for damage to, or interruption of, undisclosed services.
1.7 Maintenance of the garden or landscaped area is excluded unless expressly stated. Responsibility passes to you upon practical completion.
2.1 If you wish to cancel the contract, you must notify us in writing (email or letter).
2.2 Cancellations made 14 days or more before the agreed start date incur no charge.
2.3 Cancellations made within 14 days of the agreed start date will incur a 5% cancellation fee of the contract value, reflecting administrative and scheduling costs.
3.1 Work schedules may be affected by weather, ground conditions, or events beyond our reasonable control. We will inform you of any changes but are not liable for associated costs.
3.2 Access routes must be clear, and pet waste removed. Vehicles on public highways are left at your risk.
3.3 Full, uninterrupted use of your driveway may be required for the duration of the works.
3.4 The site is an active construction area. You, your visitors, and pets must not enter. We are not liable for accidents or damage arising from unauthorised access.
3.5 You will provide reasonable access to water and electricity at no cost.
3.6 We may engage reputable third-party contractors where required. We are not liable for damage caused solely by them, except as required by law.
3.7 We are not responsible for damage caused by pets, wildlife, or third parties during or after the works.
3.8 You may need third-party professionals (e.g., plumbers, electricians) after completion. We accept no liability for their cost or outcome.
4.1 You must notify us in writing of the location, condition, and ownership of all drains, sewer pipes, inspection chambers, soakaways, and manholes within or adjacent to the site.
4.2 Unknown, concealed, or shared infrastructure may result in additional works or costs, treated as a variation.
4.3 We are not responsible for defective, non-compliant, or inadequately protected drains or sewers.
4.4 You are responsible for obtaining permissions, surveys, or approvals for drains or sewers unless otherwise agreed in writing.
4.5 Repair, diversion, or upgrading of existing drains or sewers is excluded unless specifically included in the quotation.
5.1 All works will comply with applicable UK Building Regulations and relevant standards at the time of construction.
6.1 Plants supplied by us are guaranteed for four (4) weeks from planting, provided they are correctly watered and maintained by you.
6.2 Our responsibility is limited to plants failing to break into leaf. We are not liable for disease, pests, weather damage, or neglect.
6.3 If a specified plant is unavailable, we may supply a suitable alternative of comparable value.
6.4 If planting is delayed, the value will be deducted from the final invoice and retained until planting is completed. Other sums remain payable.
7.1 Projects up to £10,000: No deposit required. Full balance payable upon practical completion of each phase.
7.2 Projects over £10,000: No deposit required. 50% of the contract value is payable at the agreed midpoint, with the remainder due upon practical completion of each phase.
7.3 Invoices are issued upon satisfactory completion. Domestic clients must pay within 7 calendar days.
7.4 Payments may be made by bank transfer, cheque, or online card payment.
7.5 Title to materials remains with us until full payment is received. Non-payment grants us reasonable access to recover materials where lawful.
7.6 Retention is not accepted on domestic contracts.
8.1 Natural stone, precast concrete, and similar materials may vary in colour, texture, and appearance. This is not a defect.
8.2 We are not liable for replacement costs due to natural variation, fading, efflorescence, or weathering.
8.3 Timber may warp, split, or change colour. We accept no responsibility for natural movement or weather exposure.
9.1 Workmanship is guaranteed for two (2) years from full payment, subject to fair wear and tear and proper maintenance.
9.2 This guarantee excludes defects caused by misuse, neglect, third-party alterations, or factors beyond our control.
10.1 With your consent, we may use photographs, drawings, or plans of completed works for marketing purposes.
11.1 Nothing limits liability for death, personal injury caused by negligence, fraud, or other liability which cannot be excluded by law.
11.2 Otherwise, liability is limited to the contract value. We are not liable for indirect or consequential losses.
12.1 We are not liable for delays or failure caused by events beyond our reasonable control, including extreme weather, acts of God, strikes, or supply chain disruption.
13.1 These Terms & Conditions are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
14.1 Right to Suspend Works: We reserve the right to suspend all works if payments are overdue or a dispute arises regarding the contract.
14.2 Resolution in Writing: Before works can resume, the parties must attempt to resolve any disputes or outstanding payments in writing. Work will not recommence until a written agreement is reached.
14.3 Warranty Suspension: If any payment for completed works or phases is not received on the due date, all warranties and guarantees for those works are suspended until full payment is received.
14.4 Additional Works: Any works outside the original contract scope (including requested variations) cannot be used to withhold payment for works already completed and invoiced. Payment for completed works remains due in full.
14.5 Customer Obligations: You acknowledge that failure to make timely payment may result in suspension of works, delayed completion, and suspension of warranty coverage, without any liability to us.
15.1 Verbal Discussions: Minor amendments or additional works may be discussed verbally onsite to avoid delaying the project.
15.2 Written Confirmation Required: No amendment or additional work is binding unless confirmed in writing. This can be done either:
Onsite via a signed amendment form, or
By email confirmation from the customer.
15.3 Impact on Cost and Programme: Any approved amendments or additional works may affect the contract value or project schedule. A written variation, including any cost or timing changes, will be issued for approval before work proceeds.
15.4 No Backdating: Verbal agreements or discussions cannot be used to claim additional works or withhold payment unless they have been formally confirmed as per clauses 15.2 and 15.3.
15.5 Customer Acknowledgment: You acknowledge that any works undertaken without written confirmation or signed approval may not be covered under the contract terms or warranty.
